At KGBOX, we’re committed to providing helpful and reliable support. Whether you have a question about a product, need help with an order, or want to get in touch about something else, our team is here to help.
Customer Support
For general inquiries, order assistance, product questions, or shipping support, please contact us at:
Email
hi@kgboxofficial.com
Response Time
Our team reviews messages in the order they are received. Most inquiries are answered within 3–4 business days.
During weekends, holidays, product launches, or other high-volume periods, response times may be slightly longer. We appreciate your patience while our team works through each request.
Social Media
Stay connected with us for new releases, product updates, display inspiration, and more.
For order-specific questions, we recommend contacting us by email rather than social media so our team can properly review your order details.
Business Inquiries
For partnerships, creator collaborations, wholesale opportunities, custom projects, or media inquiries, please contact:
Email: hi@kgboxofficial.com
Please include “Business Inquiry” in the subject line along with a brief description of your request.
Need Help With Your Order?
To help us locate your order and assist you faster, please include:
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Your order number
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The email address used to place the order
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A brief description of your question or issue
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Photos or videos, if your request involves a damaged, missing, incorrect, or assembly-related part
For shipping or delivery questions, please also include your destination country and any tracking information you have received.
Country or Shipping Availability
If your country does not appear at checkout, or a product shows as unavailable based on the region you are browsing from, shipping to your location may not yet be enabled on our website.
Please email us at hi@kgboxofficial.com with the product you are interested in and your destination country. We’ll check the available shipping options and let you know whether we can arrange delivery.