Shipping Policy

At KGBOX, we aim to deliver every order safely and reliably. Shipping availability, rates, delivery times, and carrier options may vary depending on the product and destination.

If your country is unavailable at checkout, or a product appears as unavailable or out of stock based on the region you are browsing from, this may simply mean that shipping to your country has not yet been enabled on our website.

Please contact us at hi@kgboxofficial.com and we’ll be happy to confirm whether delivery can be arranged to your location.

Shipping Destinations

We currently ship to customers across North America, Europe, Asia, Oceania, the Middle East, Africa, and Latin America.

Shipping availability may vary by product due to package size, weight, local carrier coverage, and destination-specific restrictions.

If you do not see your country available at checkout, please email us at hi@kgboxofficial.com with the product you are interested in and your destination country. Our team will check the available shipping options for you.

Shipping Costs

Free Shipping

We offer free shipping on eligible products and destinations.

Free shipping availability may vary depending on the product, package size, and destination. We are continually expanding our free shipping program to include more products and more international markets over time.

The shipping options shown at checkout will always reflect the current availability for your specific order and destination.

International Shipping

For international destinations where free shipping is not available, shipping rates are calculated based on factors such as your delivery location, package size, weight, and available carrier options.

To see the most accurate shipping rate for your order, simply add the item to your cart and enter your shipping address at checkout.

If no shipping option appears, please contact us at hi@kgboxofficial.com so we can check whether alternative delivery arrangements are available.

Order Processing & Estimated Delivery Times

Many KGBOX products are produced or prepared in batches based on customer demand rather than kept as fully pre-made inventory.

Please allow up to 10 business days after payment confirmation for production, packing, and order processing. Processing does not take place on weekends or U.S. federal holidays.

During periods of high demand, certain products may also be temporarily backordered while the next production batch is being completed. This may result in a longer processing period for some orders.

Once your order has been dispatched, standard delivery typically requires an additional 15–25 business days, although transit times can vary depending on the destination, shipping method, customs processing, and local carrier conditions.

If a different shipping method or delivery estimate is shown at checkout, please refer to the estimate provided there for your order.

All delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs clearance, carrier operations, weather, peak shipping periods, production schedules, or other circumstances outside of our control.

Batch Production & Tracking Updates

Many of our products are batch-made based on popular demand. Because of this, there may be periods when a product is backordered or moving through our international logistics network before the final carrier tracking becomes visible.

For some orders, customers may not see frequent tracking updates during the earlier stages of transit. The next major tracking update may not appear until the final portion of the journey, when the shipment reaches our U.S. fulfillment facility and is entered into domestic ground shipping.

For international orders, shipments may instead be transferred or rerouted through the appropriate international logistics network before final delivery.

This type of tracking pattern can be normal with our current fulfillment process and does not necessarily mean that your order has stopped moving.

We understand that more frequent tracking updates provide a better customer experience, and we are actively working to improve both our fulfillment process and tracking visibility over time.

Order Tracking

Tracking information will be emailed to you once your order has been handed over to the shipping network and tracking becomes available.

For some international or batch shipments, the tracking number may be created before the package receives its first visible carrier scan. Tracking may therefore remain unchanged for a period of time while the shipment continues moving through the earlier stages of transit.

Once the shipment reaches the final delivery network, tracking will typically begin showing more frequent updates.

If you have not received tracking information after the normal processing period, or you have questions about the status of your shipment, please contact us at hi@kgboxofficial.com.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, VAT, brokerage fees, or other customs charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Customs requirements and fees vary by country. If additional information or payment is required for customs clearance, the local carrier or customs authority may contact you directly.

KGBOX is not responsible for delays caused by customs clearance procedures or local customs authorities.

Packaging & Shipping Safety

Every KGBOX order is carefully packaged with protective materials designed to reduce the risk of damage during transportation.

Because many of our display cases are large or oversized, some orders may be shipped in multiple packages. Packages belonging to the same order may also arrive separately depending on the carrier and shipping route.

Missing or Delayed Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first for the latest carrier update.

Because some KGBOX shipments move through batch and international logistics networks before entering the final delivery carrier’s system, limited tracking activity during part of the journey does not automatically indicate that the shipment is lost or delayed.

If your shipment experiences a significant delay or appears to be lost in transit, please contact us at hi@kgboxofficial.com with your order number.

Our team will review the shipment with the carrier and help determine the appropriate next steps.