Shipping policy

At KGBOX, we aim to deliver your order safely and reliably. Below you’ll find information about our shipping process, delivery timelines, and policies.

Shipping Destinations

We currently ship to the following regions and countries:

North America: United States, Canada
East Asia: Japan, South Korea, Taiwan
Southeast Asia: Malaysia, Singapore, Indonesia, Philippines, Thailand, Vietnam
Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, United Kingdom, Hungary, Luxembourg, Slovakia, Estonia, Latvia, Lithuania, Slovenia, Croatia, Bosnia & Herzegovina, Bulgaria, Romania, Serbia
South America: Chile, Ecuador, Brazil, Colombia, Mexico, Peru
Middle East & Russia: Israel, United Arab Emirates, Saudi Arabia, Russia
Africa: Algeria, Egypt, Ghana, Kenya, Morocco, Nigeria, Senegal, South Africa, Tunisia
Oceania: Australia, New Zealand
Central America: Guatemala, Nicaragua, Panama

If your country is unavailable at checkout or items show as out of stock for your region, please send us an email or message. We will review your request and try our best to arrange delivery.

Shipping Costs

Free Shipping Destinations

All orders to the United States, Canada, Japan, South Korea, Taiwan and all European countries qualify for free shipping. No minimum order value is required.

Other International Destinations

Shipping fees are calculated at checkout based on your location and total order weight:

Southeast Asia: $5.00 – $30.00
South America: $20.00 – $120.00
Middle East & Russia: $30.00 – $150.00
Africa: $20.00 – $100.00
Oceania: $15.00 – $60.00
Central America: $10.00 – $60.00

Order Processing & Estimated Delivery Times

All of our products are made-to-order, so we do not keep pre-made inventory in stock.

We need 7 business days after payment confirmation to produce, pack and process your order. Order processing is unavailable on weekends and U.S. federal holidays.

Once your order ships, you will receive a shipping confirmation email with full tracking details. Standard delivery takes an additional 15–18 business days after dispatch. If you choose sea shipping, please refer to the extra transit time shown at checkout.

Please note: All delivery times are estimates only. Orders may take longer due to customs clearance, local postal services or other logistics issues beyond our control.

Order Tracking

A tracking number and tracking link will be emailed to you once your order is shipped to our carrier, once the carrier received and scanned the package. You can use the link to check your shipment status in real time.

If you do not receive tracking information within 7 business days after payment, please get in touch with our support team.

Customs, Duties & Taxes

International shipments may be charged import duties, taxes or customs fees by your local government. These charges are not included in product prices or shipping fees, and are the sole responsibility of the customer.

We use dedicated shipping lines for most destinations. If your package faces customs clearance issues, please contact your local customs authority to complete the process. KGBOX will not be responsible for any delays caused by customs procedures.

Packaging & Shipping Safety

All KGBOX products are non-hazardous and fully compliant with international shipping rules. Every order is carefully packed with protective materials to ensure safe arrival. Large or heavy orders may be divided into multiple packages for delivery.