Return & Refund Policy

At KGBOX, we are committed to providing high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.

Return Eligibility

We accept returns for products under the following conditions:

A return request must be submitted within 14 days of delivery
The item must be returned within 14 days after the return request is approved
The product must be unused and in resalable condition
All original accessories, parts, and packaging must be included
The product must be packaged securely in its original packaging or equivalent protective packaging

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return or refund, unless they arrive damaged, defective, or incorrect:

Items that have been used beyond reasonable inspection
Items missing parts, accessories, or packaging
Items returned in a condition that cannot be resold
Products ordered incorrectly by the customer (e.g., incorrect model, size, or version)

Custom products are manufactured specifically for each order and are therefore non-returnable and non-refundable unless defective or not as described.

How to Request a Return

To initiate a return request, please contact our support team within 14 days of delivery.

Email: kgbox.official@gmail.com

Please include the following information in your request:

Your order number
The product(s) you wish to return
The reason for the return

Once your request is reviewed and approved, we will provide detailed return instructions and the appropriate return address.

Items must be shipped back within 14 days of receiving return approval.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for all return shipping costs.

We recommend using a tracked and insured shipping method, as the customer remains responsible for the product until it has been safely received at our return facility.

Original shipping fees from the order are non-refundable for non-defective returns.

Condition of Returned Items

Returned items must meet the following conditions:

The item must be unused or only handled for reasonable inspection
All original parts and accessories must be included
The item must be returned in secure protective packaging

We reserve the right to refuse returns or deduct partial refunds if returned items are damaged due to improper packaging or handling.

Refund Processing

Once the returned item is received and inspected, we will notify you of the refund status.

If approved, the refund will be issued to your original payment method.

Please allow:

2–3 business days for refund processing after inspection
7–10 business days for the funds to appear in your account, depending on your payment provider or bank

Original shipping charges are non-refundable for change-of-mind returns.